Data Protection

ek22 Privacy Policy — How We Keep Your Information Safe

This page clearly explains how your personal information is collected, used, and kept safe on ek22. Your privacy is our top priority.

Last Updated: January 2026

How We Your Information We Protect

The key pillars of ek22's Privacy Policy at a glance

SSL Encryption

All your information is protected with 256-bit SSL encryption, ensuring bank-level security on every transaction.

No Data Shared with Third Parties

Your personal information is never sold or transferred to third parties. Your data is used solely to improve ek22's services.

Secure Data Storage

Your information is stored on secure servers, with regular security audits and updates to ensure maximum protection.

Transparent Data Use

You are always clearly informed about what data is collected and why. No unnecessary data is ever collected.

Your Control

You can view, correct, or request deletion of your information at any time. Your data is your right.

Cookie Transparency

We are transparent about the types of cookies we use and why. You can update your cookie preferences at any time.

Table of Contents
Important Notice By registering on ek22 or using any of our services, you confirm that you fully agree to this Privacy Policy. If you do not agree, please refrain from using ek22.

1Scope & Applicability

Ek22 (referred to as "we", "us", or "the platform") is an online gaming and betting platform serving users in Bangladesh and other countries. This Privacy Policy ("Policy") explains how ek22 collects your personal information, the purposes for which it is used, and how it is kept secure.

This Policy applies to ek22's website, mobile app, and all related services. We are committed to complying with international data protection laws and applicable local regulations. Your privacy is not just a legal obligation to us — it is a core value of our business.

Ek22 believes every user should have full control over their personal information. That is why we are always transparent about what data is collected, why it is collected, and how long it is retained.

2What Information We Collect

Ek22 collects user information in several ways. Below is a detailed breakdown of what is collected and how:

Directly Provided Information

Information you provide during registration and account use:

  • Identity Information: Full name, date of birth, national ID number.
  • Contact Information: Email address, mobile number, and current residential address.
  • Payment Information: bKash/Nagad/Rocket number, bank account details (full card numbers are never stored).
  • Verification Documents: Photo of your NID card, passport, or driving license.

Automatically Collected Information

Information collected automatically while you use ek22:

  • Device Information: IP address, device type, operating system, and browser version.
  • Usage Information: Pages you visited, time spent, and games you played.
  • Transaction Information: Deposit and withdrawal history, betting patterns.
  • Cookie Data: Session data and preference details (see Section 5 for more).
Data Collection Limits ek22 only collects information that is necessary to deliver services, ensure security, and meet legal obligations. No unnecessary data is collected.
Data Type Purpose of Collection Required?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email & Mobile Account Communications & Security Yes
Payment Information Deposit & Withdrawal Processing Yes
NID / Passport KYC Verification & Fraud Prevention Yes
IP & Device Security Monitoring & Access Control Automatic
Gaming History Responsible Gaming & Service Improvement Automatic

3How Your Information Is Used

Ek22 uses your information for the following purposes only. We never use it beyond what is listed here:

  • Account Management: Managing registration, login, password recovery, and account settings.
  • Payment Processing: Processing deposits and completing withdrawals.
  • Identity Verification (KYC): Fulfilling legal obligations related to fraud prevention and anti-money laundering.
  • Customer Support: Resolving your complaints and queries.
  • Security: Detecting and preventing suspicious activity on your account.
  • Service Improvement: Analyzing usage patterns to improve user experience.
  • Responsible Gaming: Identifying problematic gaming behavior and providing the necessary support.
  • Contact: Notifications about important updates, bonus offers, and promotions (you can opt out at any time).

4Data Sharing & Disclosure

Ek22 never sells your information. However, it may be shared with trusted third parties in certain circumstances:

Payment Processor

Necessary information is shared with payment gateway providers to process bKash, Nagad, Rocket, and bank transactions. These providers operate under strict data protection policies.

Legal Obligations

Information may be shared in response to court orders, government investigations, or lawful requests from law enforcement agencies. In such cases, ek22 always provides only the minimum information required.

Technology Partners

Cybersecurity, analytics, and game software providers may access certain data — but only to deliver their specific services. Strict confidentiality agreements are in place with all such partners.

What We Never Do ek22 never sells or transfers your information to advertisers, marketing companies, or unknown third parties.

5Cookie Policy

Ek22 uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored in your browser.

Cookies We Use

  • Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: Understanding which features are used most — fully anonymized data.
  • Performance Cookies: To monitor site speed and stability.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the platform.

6Data Protection Measures

Ek22 applies industry-standard security measures to protect your information. The key features of our security framework are:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Protection against cyber attacks.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Staff Security Training: Mandatory training for all staff who handle data.
  • Data Backup: Regular encrypted backups stored in secure locations.

Please note that no organization can guarantee 100% security on the internet. You also have a role to play — use a strong password and never share your login credentials with anyone.

7Your Data Rights

As an ek22 user, you have the following rights over your personal information:

Right to Access

The right to know what information we hold about you.

Right to Rectification

The right to correct inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data under certain conditions.

Right to Restrict Processing

The right to request that your data no longer be used for specific purposes.

Data Portability

The right to receive your information in a standard, portable format.

Right to Object

The right to object to marketing communications and specific uses of your data.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from deleting certain information.

8Data Retention Period

Ek22 does not retain any information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: Up to 5 years after account closure.
  • Transaction Records: Up to 7 years as required by legal obligations.
  • KYC Documents: 5–7 years, in accordance with regulatory authority guidelines.
  • Cookie & Session Data: Typically 30 days to 1 year.
  • Customer Support Records: 2 years after issue resolution.

Once the retention period expires, data is securely deleted or anonymized.

9Children's Privacy

Ek22 is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from minors.

A Note for Parents If you believe a minor has created an account on ek22, please notify our support team immediately. We will review the account and take the necessary action.

A national ID or passport is collected at registration for age verification. If a user is found to be under 18, their account and all associated data are deleted immediately.

10Policy Updates

Ek22 may update this Privacy Policy when necessary. For any significant changes, we will notify you through the following means:

  • Notifications sent to your registered email address.
  • Pop-up messages displayed when you log in to the platform.
  • Updating the "Last Updated" date at the top of this page.

Continued use of ek22 after any changes to this policy will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

11Contact Us

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Privacy Team:

Data Protection Officer Email: [email protected]
Response Time: Up to 30 business days
Live Chat Support: Available 24/7

Your privacy matters deeply to us. We are committed to honoring the trust and confidence you place in ek22.

Safe & Trusted

Your Information Fully Secure — Get Started Now

Your personal information on ek22 is protected with the highest level of security. With SSL encryption, KYC verification, and 24/7 support, we are always here for you.

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SSL Secured Encrypted Data 18+ Only Your Data Is Never Sold

About Privacy FAQs

Answers to the most frequently asked questions by users

No, ek22 never sells your data. Your information is used solely to provide services, ensure security, and meet legal obligations. Limited data may be shared with trusted payment gateway partners for payment processing purposes, but never for sale.

Yes, completely secure. ek22 uses 256-bit SSL encryption to protect all payment transactions. Full card numbers and PINs are never stored. For payment methods such as bKash, Nagad, and Rocket, only the minimum necessary information is processed.

Yes, you can request deletion of your data at any time. However, transaction records and KYC documents must be retained for a specified period due to legal obligations. To submit a request, contact our support team — we will respond within 30 days.

Yes, ek22 uses cookies — to maintain sessions, remember your preferences, and improve site performance. You can disable most cookies through your browser settings. However, disabling essential session cookies may prevent login and other core features from working properly.

In the event of a data breach, ek22 will notify the relevant regulatory authority within 72 hours and inform affected users by email. We will immediately strengthen security measures and take steps to limit any damage.
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